Job Title:Technical Writer - Cybersecurity Software Products
Location: Remote, India
Work Hours: 1:30 PM IST to 10:30 PM IST
Job Overview:
We are seeking a detail-oriented Technical Writer to join our cybersecurity team. The ideal candidate will be responsible for creating comprehensive user manuals and documentation for a variety of cybersecurity software products including gateways, certificate portals, Identity and Access Management (IaM) products, and client-side agents for Windows, Ubuntu, and macOS.
Key Responsibilities:
- Develop detailed user manuals that include installation, configuration, and troubleshooting steps for various cybersecurity software products.
- Collaborate with product managers, engineers, and support teams to gather product knowledge and technical details.
- Create clear, step-by-step documentation that meets the needs of both technical and non-technical users.
- Ensure all technical verbiage is easy to understand and user-friendly.
- Update and maintain existing documentation to reflect product updates and changes.
- Manage multiple documentation projects simultaneously, adhering to deadlines.
- Use images, diagrams, and charts to increase users' understanding of the products.
- Review and edit existing documentation for clarity, grammar, and accuracy.
- Stay updated with the latest cybersecurity trends and technologies to ensure documentation is current and proactive.
Required Skills and Qualifications:
- Bachelor’s degree in a related field.
- Proven experience as a Technical Writer in the technology or cybersecurity industry.
- Strong understanding of cybersecurity concepts and software, including gateways, certificate portals, and client-side agents.
- Excellent written and verbal communication skills in English.
- Ability to translate complex technical information into simple, polished, and engaging content.
- Proficient with documentation tools like Microsoft Office, Google Docs, and Adobe Acrobat.
- Attention to detail and a commitment to accuracy.
- Ability to work independently and as part of a team in a remote setting.
Additional Information:
- This position offers the flexibility of remote work from anywhere in India.
- Candidates must have access to a reliable internet connection and a distraction-free work environment.
- Training on specific cybersecurity products and technologies will be provided to ensure successful performance in the role.